Our guarantees
Our commitment is simple:
The work is done correctly, and if it is not, we come back to correct the situation.
Our guarantees are structured to be clear, fair and without grey areas , both for one-off interventions and for large-scale projects.
Guarantee on our work
We guarantee the execution of our services.
If a problem arises and is directly related to our work , poor execution or incomplete intervention, we will return free of charge, as many times as necessary, until the problem is fully resolved.
This includes, in particular:
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A poorly executed installation
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A service call that should have resolved the situation, but didn't.
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A correction or adjustment that falls under our responsibility
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No additional charges will be applied when it is an error or omission on our part.
Guarantee on maintenance and billed services
Everything that is carried out, replaced, or invoiced by our team within the scope of:
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from an interview
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of a service call
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of an upgrade
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of a component replacement (e.g., batteries, installation-related accessories)
benefits from the applicable legal guarantee , in addition to our professional commitment.
If a replaced component or intervention presents a problem related to our work, we will follow up and correct it.
Warranty on equipment and materials
The equipment, detectors, controllers, batteries and hardware components are covered by the warranties of the manufacturers and distributors.
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The distributor is selected based on the installed system
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Applicable warranties vary depending on the product and manufacturer.
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The warranty conditions are communicated before the start of the project.
We ensure that:
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The equipment is compliant.
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The guarantees are known and documented.
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the information is clearly communicated to managers or clients
What we guarantee
Regardless of manufacturer warranties, we guarantee:
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The quality of our facilities
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The compliance of our interventions
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The interviews conducted by our team
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The adjustments and corrections related to our work
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The reports, findings and follow-ups produced by us
Everything that falls within our expertise, our workforce, and our methodology is assumed by us.
A responsible and transparent approach
Our guarantees reflect our way of working:
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No detour
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No ambiguity
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No unnecessary transfer of responsibility
When a problem is within our control, we solve it .
When it involves equipment, we support you throughout the process with the right person involved.
In summary
✔ Full guarantee on our work
✔ Free corrections if the error is ours
✔ Legal guarantee on billed interventions and replacements
✔ Clear manufacturer warranties communicated before the project
✔ Professional and transparent follow-up
